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Phone: 08 – Calls to this number are normally free for people ringing from a fixed line phone but charges may apply if you call from a mobile phone.Ġ3 – Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.Įmail: Financial Ombudsman Service, Exchange Tower, London E14 9SRįurther details about the Financial Ombudsman Service will be given with our final decision letter.Finance Your Next New or Used Car with DCH Kia of Temecula We Keep Estimating Your Monthly Payments Simple
How to contact the Financial Ombudsman Service For the FOS to look into your complaint you must have tried to resolve it with us first or it must have been over 8 weeks since you first raised your complaint. The FOS acts as an independent and impartial organisation which helps settle disputes between consumers and financial services businesses. If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). At this point, if your agreement is regulated by the Consumer Credit Act or your complaint relates to an insurance product linked to your account, you will be entitled to refer your complaint to The Financial Ombudsman’s Service (FOS) who provide a dispute resolution service.
If by 8 weeks after your complaint is received we are still unable to provide a final response we will write and tell you how much longer we believe it will take before a final response can be sent. If we reject your complaint, our final response letter will explain why we have reached this decision.