It allows them to take time off by sharing the run with another driver a spouse, son, daughter, cousin or friend.Would give 0 stars it it allowed it the Didn't bother to update there tracking untill the day it said it would arrive then they didn't even bother to come and deliver it they have no main office there customer service 0800 number doesn't work on cell phones but nothing on there site mentioned that they have no email address no Facebook page i rang the Palmerston north office the lady was very rude tried saying i was rude they tried to ring the driver but only had me on hold for 20 seconds but said she couldn't get hold of him and said they don't no were it is or what's happening with it and i asked well will it be delivered tomorrow since it says it was meant to be today she said maybe but maybe no she had no idea completely useless customer service can certainly see why post haste are rated the worse courier company in NZ they should be called snail mail to no mail couriers because haste is certainly the wrong name. It allows contractors to leverage their van as a work and private vehicle. We have made many positive steps to keep increasing this income. Today, it delivers average courier earnings of $103k per annum. The model of a courier driver being a business owner and a contractor has worked well for more than 50 years. Items delivered to residential addresses are slower to do and therefore more expensive to perform than business deliveries.īut we've also been delivering largely on time – not perfect - but 98% of New Zealand Couriers deliveries are completed within two business days. With many people continuing to work and shop from home, we have seen the demand for home deliveries increase while business deliveries (formerly 80% of our volume) have fallen, especially during the lockdown period. We delivered charity items including emergency food packages for families (at cost) to put courier income in the hands of our contractors, leaving no margin to contribute to depots, aircraft, staff, IT and so on. Throughout April and late March, our couriers delivered mostly essential items PPE gear, Covid-19 tests, education packs and emergency food packages for families.
Mark Troughear, chief executive of Freightways.
The courier companies didn't apply for the wage subsidy, receive it directly, take it from contractors or spend it on their behalf.ĭuring the seven-week lockdown period, our couriers were paid in full for every item they picked up or delivered. Like any other self-employed person who suffered a loss in revenue over any of the relevant months, they were entitled to apply for the Government's wage subsidy. Our couriers are independent contractors. We have been supporting them in a number of ways, including providing top-up payments over and above the standard earnings for services provided. We have worked very hard to keep all our couriers engaged with our businesses, despite the downturn in volumes. Teuila Fuatai: Wage subsidy arithmetic hurts couriers.NZ Couriers claim drivers' wage subsidy.Huge backlog of level 3 packages to start moving soon.First, I want to clear up some of the misconceptions around courier payments. I'll go into why it's not busier than normal later.